Information We Collect

At lamalsilimun, we collect information that helps us provide better financial education and budget adjustment services. The data we gather falls into several categories, each serving specific purposes in improving your learning experience.

Personal Information You Provide

When you interact with our services, you might share personal details with us. This includes your name, email address, phone number, and postal address when you enquire about our programmes or sign up for updates.

Technical Information

Our website collects certain technical data automatically. This includes your IP address, browser type, device information, and how you navigate through our site. We use this information to improve website performance and understand user preferences.

How We Use Your Information

Your information helps us deliver relevant educational content and maintain effective communication about our financial education programmes. Here's how we put your data to work:

• Providing information about our budget adjustment strategy courses
• Sending programme updates and educational resources
• Responding to your enquiries and support requests
• Improving our website functionality and user experience
• Conducting research to develop better educational materials

We never use your personal information for automated decision-making that could significantly affect you. All communication preferences can be adjusted at any time through your account settings or by contacting us directly.

Data Sharing and Third Parties

We're selective about who we work with and never sell your personal information. However, we do share data with trusted partners who help us deliver our services effectively.

Service Providers

We work with companies that help us run our business - email service providers, website hosting companies, and analytics services. These partners can only use your data to provide services to us and must protect it according to strict contractual terms.

Legal Requirements

Sometimes we must share information to comply with legal obligations, respond to lawful requests from authorities, or protect our legal rights. We'll always aim to give you advance notice unless legally prevented from doing so.

Your Rights and Choices

Under UK data protection law, you have significant control over your personal information. We've designed our processes to make exercising these rights straightforward.

1. Access: You can request a copy of the personal information we hold about you, along with details about how we use it.
2. Correction: If any information we have is incorrect or incomplete, you can ask us to fix it.
3. Deletion: In certain circumstances, you can request that we delete your personal information.
4. Restriction: You can ask us to limit how we use your data while we address any concerns you might have.
5. Portability: Where technically feasible, you can receive your data in a structured format or have it transferred to another organisation.
6. Objection: You can object to certain types of data processing, particularly for direct marketing purposes.

To exercise any of these rights, simply email us at help@lamalsilimun.com with your request. We'll respond within one month and won't charge a fee unless your request is clearly unfounded or excessive.

Data Security and Retention

We take data security seriously and implement multiple layers of protection to keep your information safe. Our security measures include encrypted data transmission, secure server environments, and regular security audits.

How Long We Keep Your Data

We don't keep your information longer than necessary. Generally, we retain personal data for up to six years after your last interaction with us, though some records may be kept longer if required by law or for legitimate business purposes.

• Contact enquiries: 3 years from last contact
• Educational records: 6 years after programme completion
• Marketing preferences: Until you withdraw consent
• Website analytics: 26 months maximum

Data Breaches

Despite our best efforts, no system is completely immune to security incidents. If a breach occurs that might affect your rights and freedoms, we'll notify the relevant authorities within 72 hours and inform you directly if the risk is high.

Changes to This Policy

We review this privacy policy regularly and update it when necessary. Significant changes will be communicated through email or prominent notices on our website. The version date at the top of this page shows when the policy was last updated.

For minor changes that don't affect your rights, we'll simply update the policy and note the change date. For major changes, we'll seek your renewed consent where required by law.